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104

AI Use Cases Tracked

State, territory, and tribal governments are deploying AI in service of residents.

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Showing 1–25 of 104 use cases

Modernized Benefits Access and Case Management Platform

DES built A-to-Z Arizona, a self-service client portal developed in partnership with Salesforce, and is layering AI into its child support application. A virtual policy assistant trained on child-care policy and procedure data lets staff ask policy questions and receive answers with source references for verification, and a case analysis assistant is in development to summarize case information and suggest next steps. DES is also preparing to deploy Agentforce to help address backlogs in unemployment insurance, SNAP, and TANF interview processes, with humans kept in the loop where needed.

Engaged California: AI Policy Engagement and Feedback Tool

California developed a statewide platform for Californians to share details on how AI is affecting their work and our economy, and what the state should do about it. The feedback will be used to inform and guide state policy leaders on this new technology.

Department of Transportation AI Data Integration

Texas built an enterprise data platform on Snowflake, developed around 2022, that links data from more than 30 systems including financial, project development, and planning sources. The linked data supports artificial intelligence (AI) tools, including a large language model, that let staff run cross-system searches in natural language. An engineer examining a specific roadway segment can pull related crash, pavement, and maintenance data in one query rather than assembling it system by system.

Enterprise GenAI Rollout for State Employee Productivity

The Indiana Office of Technology ran an eight-week Microsoft Copilot pilot across multiple agencies in fall 2025, then used the following months to address risks and gaps before rolling out Copilot Chat to all state staff. Any employee can request access after completing required training, and agencies can purchase the full M365 Copilot license on top of that. Training extends to the governor's cabinet secretaries, who attend sessions to learn the tool's capabilities, limits, and appropriate use.

SNAP Policy Navigator for Caseworkers

The partnership will initially focus on developing the SNAP Policy Navigator, a Claude-powered integration that allows caseworkers to seamlessly access accurate, reliable, and real-time SNAP information across federal, state, and county policies. Beyond the initial pilot, the partnership is intended to produce reusable tools and approaches that can be adapted across states and counties, helping governments modernize service delivery while remaining compliant. Code for America and Anthropic will create a full suite of Claude integrations purpose-built to help administer critical benefits programs in an increasingly complex policy environment and save time for caseworkers. These integrations will focus on assisting with tasks like answering tough policy questions, reviewing eligibility documents, and drafting plain-language communications to benefit recipients.

Enterprise AI Assistant for State Employees

Massachusetts announced an enterprise AI assistant powered by ChatGPT — through a partnership with OpenAI selected via competitive procurement — making it the first state to deploy the tool enterprise-wide. The assistant will eventually be available to nearly 40,000 executive-branch employees through a phased rollout beginning with the Executive Office of Technology Services and Security (EOTSS) and expanding to other agencies in the coming months, operating in a secure environment where inputs are not used to train public AI models. Employee use is optional and supported by EOTSS Privacy Office terms and conditions, agency-level points of contact, training programs, and an AI Assistant Knowledge Center; the tool is intended for tasks like drafting first versions of documents, research, content translation, and summarizing spreadsheets, and is explicitly not used to make eligibility decisions or to communicate with residents on behalf of the state.

Statewide GenAI pilot for Employee Productivity

A 12-month pilot of ChatGPT Enterprise with 175 employees across 14 agencies, expanded based on results to over 3,000 employees across 35 agencies, with an additional 6,500 enrolled in required safe-and-responsible-AI training through InnovateUS. Employees use the tool to assist with drafting, summarizing, research, and brainstorming, with human review and expertise reinforced as essential throughout.

Detecting Cash Benefit Theft

CDSS built a data pipeline and machine learning model to predict illegal transactions. 99% of CalWORKs transactions are legitimate, and the model correctly predicts illegal transactions 82% of the time.

GenAI Digital Assistant for State Government Employees

State-developed generative AI assistant for CA government employees. Multiple leading AI models in one platform; grounded in CA.gov data.

AI Assistance for Unemployment Insurance Fact-Finding

Colorado built the first comprehensive sandbox environment for AI evaluation in benefits administration within a US state agency. AI identifies follow-up topics and drafts tailored questions for adjudicators.

Statewide AI-Powered Secure Workspaces for Veterans Services

The Colorado Department of Veterans Affairs set up an operations platform creating a statewide "digital front door" for veterans services. It provides real-time coordination between state and county Veterans Service Offices.

Procurement Catalog Standardization and Classification

The ASG Item Master is an AI-powered data infrastructure that normalizes the agency's fragmented catalog records and automatically classifies them into NIGP commodity codes. It proesses items at 0.8 sec each with 99.2% accuracy.

Bank Examination Reporting Tool

The department built an AI-powered examination scoping suite that drafts structured Examination Planning Memos in minutes. Examiners select a bank, upload UBPR data and call reports, and the system generates a memo to guide the exam process.

Centralized AI Lab

A two-person team built seven AI products across more than five agencies in nine months. All products were built on shared open-source technical foundation.

Hospital Financial Assistance Screener

The state built an AI-powered screener that walks residents through simple questions about their hospital bills and matches them to financial assistance programs.

AI-Powered Policy Enablement Package

DHS deployed a flexible standardized toolkit transforming static policy into interactive skills-focused training with podcasts, videos, infographics, a policy bot, and an adaptive simulator.

Automated Toolkit for Collecting, Processing, and Analyzing Legislation

The state built an open-source Python toolkit and web interface that automates legislative research. The tool uses visual recognition that excludes strikethroughs. It also includes a custom relevance engine to help staff identify and prioritize legislation.

Document Submission for Benefits Applications

DocumentAI is a reusable, open-source component within Nava's Strata platform that uses AI-powered document recognition to process applicant submissions. The tool follows a three-step flow—upload, analyze, feedback—that allows applicants to submit documents and receive immediate guidance on whether they meet requirements.

Small Business Opportunity and Funding Navigator

Maryland Community Business Compass helps small business owners discover state and local incentive programs and learn how to apply. The platform includes three pillars: Locate the Opportunity (an interactive map), Find Government Funding (a consolidated library of 250 grants/loans/credits), and Connect with Experts (personalized guidance from government agencies and support organizations).

Synthesis Tool for Video Recordings

The state built a multipurpose information synthesis tool that pulls YouTube video recordings into documents. Starting as a simple notebook, the tool evolved into both a command-line interface and web application. It uses the YouTube API and Gemini to pull video content and generate readable summaries.

Grant Discovery Platform for Public Funding Opportunities

GrantWell is free state-deployed AI platform aggregating federal and state grants into searchable database with plain-language summaries, making it easier for eligible municipalities and organizations to find and pursue funding.

Registry of Motor Vehicles Virtual Assistant

The state built a web-based virtual assistant embedded across RMV pages providing real-time guidance grounded in state-approved content.

Document Verification for Benefits Eligibility Processing

The department piloted Document Coach, a tool to assess whether submitted documents meet eligibility requirements, in Harrison and Pearl River Counties. Document Coach provides LLM-based document parsing rather than traditional optical character recognition, reducing the manual follow-up burden on caseworkers.

Contact Centers Modernization

The state built a replicable AI-enabled platform that's now live across 14 state agencies serving 10 million calls annually. It includes AI voice tools in English and Spanish.

Drafting Assistant for Unemployment Insurance Appeal Decisions

The state is using a purpose-built AI drafting application integrated into examiner workflows. It generates structured drafts while examiners review, revise, and finalize decisions — keeping staff judgment central.