AI-Powered Policy Enablement Package
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Maryland

AI-Powered Policy Enablement Package

Maryland Department of Human Services caseworkers face heavy workloads while also needing to stay current on frequent, complex policy changes.

Year added2026
Status as of Spring 2026Deployed
Primary AgencyHealth & Human Services
Approach and SolutionDHS deployed a flexible standardized toolkit transforming static policy into interactive skills-focused training with podcasts, videos, infographics, a policy bot, and an adaptive simulator.
Tags
  • Training
Who it ServesBoth (Staff and The Public)
Area of ImpactHealth & Human Services
AI Technology TypeGenerative AI, Chatbot

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