SNAP Policy Navigator for Caseworkers
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MultiState

SNAP Policy Navigator for Caseworkers

Amid significant changes to federal benefits policy that have increased administrative complexity for state agencies, millions of low-income families across the country have already lost or are at risk of losing access to food benefits. At the same time, staff within government agencies are under immense pressure to meet large caseloads while navigating new policies and updating guidance.

Year added2026
Status as of Spring 2026Pilot
Primary AgencyHealth & Human Services
Approach and SolutionThe partnership will initially focus on developing the SNAP Policy Navigator, a Claude-powered integration that allows caseworkers to seamlessly access accurate, reliable, and real-time SNAP information across federal, state, and county policies. Beyond the initial pilot, the partnership is intended to produce reusable tools and approaches that can be adapted across states and counties, helping governments modernize service delivery while remaining compliant. Code for America and Anthropic will create a full suite of Claude integrations purpose-built to help administer critical benefits programs in an increasingly complex policy environment and save time for caseworkers. These integrations will focus on assisting with tasks like answering tough policy questions, reviewing eligibility documents, and drafting plain-language communications to benefit recipients.
Who it ServesGovernment staff
Area of ImpactHealth & Human Services
AI Technology TypeGenerative AI
Level of Human OversightAI-assisted decision (human review required)

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