State employees spend significant time on repetitive knowledge tasks — drafting communications, summarizing materials, conducting research, and brainstorming — that limit how quickly they can deliver services to Pennsylvanians. The Commonwealth needed a way to test whether generative AI could safely augment that work before scaling it across the workforce.
| Year added | 2026 |
|---|---|
| Status as of Spring 2026 | Deployed |
| Primary Agency | Central IT / CIO Office |
| Approach and Solution | A 12-month pilot of ChatGPT Enterprise with 175 employees across 14 agencies, expanded based on results to over 3,000 employees across 35 agencies, with an additional 6,500 enrolled in required safe-and-responsible-AI training through InnovateUS. Employees use the tool to assist with drafting, summarizing, research, and brainstorming, with human review and expertise reinforced as essential throughout. |
| Tags | |
| Who it Serves | Government staff |
| Area of Impact | Operations & Productivity |
| AI Technology Type | Generative AI |
| Level of Human Oversight | AI-assisted decision (human review required) |
| Impact / Outcomes | Pilot employees reported an average of 95 minutes saved per day. Program expanded from 175 pilot users in 14 agencies to over 3,000 employees in 35 agencies, with 6,500 more enrolled in required training. Cited by Code for America as a model practice and contributed to Pennsylvania's ranking as a top state for AI leadership, capacity building, and technical readiness. |
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