Enterprise AI Assistant for State Employees
Massachusetts announced an enterprise AI assistant powered by ChatGPT — through a partnership with OpenAI selected via competitive procurement — making it the first state to deploy the tool enterprise-wide. The assistant will eventually be available to nearly 40,000 executive-branch employees through a phased rollout beginning with the Executive Office of Technology Services and Security (EOTSS) and expanding to other agencies in the coming months, operating in a secure environment where inputs are not used to train public AI models. Employee use is optional and supported by EOTSS Privacy Office terms and conditions, agency-level points of contact, training programs, and an AI Assistant Knowledge Center; the tool is intended for tasks like drafting first versions of documents, research, content translation, and summarizing spreadsheets, and is explicitly not used to make eligibility decisions or to communicate with residents on behalf of the state.