The Central Municipal Court of Atlantic County serves nine participating municipalities and fields a high volume of public inquiries — basic questions about hearings, schedules, notices, documentation, and how to reach a public defender or prosecutor. Routing every inquiry through the traditional phone system pulls staff away from case processing and creates delays for residents seeking court information, particularly for Spanish-speaking residents needing language access.
| Year added | 2025 |
|---|---|
| Status as of Spring 2026 | Pilot |
| Primary Agency | Judicial Branch |
| Approach and Solution | The court launched an AI communications platform as a pilot with Amazon Web Services using CloudHesive ConnectPath. The system includes a multilingual virtual assistant that gives residents 24/7 access to court information via text messaging in English and Spanish, delivering real-time links to virtual hearings, court schedules and notices, FAQs, instructional videos, documentation, and contact information for public defenders and prosecutors. The county also plans to add self-service kiosks in participating town halls so residents can pay fines locally or online rather than traveling to the Mays Landing courthouse. |
| Tags | |
| Who it Serves | The Public |
| Area of Impact | Legal & Regulatory |
| AI Technology Type | Chatbot |
| Level of Human Oversight | Routine use (no human review required) |
| Impact / Outcomes | On a recent single-day sample, the system handled 347 inbound calls — resolving 45% directly without agent intervention, routing 190 to a live agent, sending 32 text messages with requested information links, and completing 24 call-back requests. The court frames the platform as freeing staff to focus on case processing rather than replacing employees. Across the nine participating towns, the consolidated court structure saves taxpayers about $1.26 million annually, averaging 45% savings versus prior arrangements, though those savings reflect the broader court consolidation rather than the AI pilot specifically. |
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