Municipal Court Multilingual Virtual Assistant
The court launched an AI communications platform as a pilot with Amazon Web Services using CloudHesive ConnectPath. The system includes a multilingual virtual assistant that gives residents 24/7 access to court information via text messaging in English and Spanish, delivering real-time links to virtual hearings, court schedules and notices, FAQs, instructional videos, documentation, and contact information for public defenders and prosecutors. The county also plans to add self-service kiosks in participating town halls so residents can pay fines locally or online rather than traveling to the Mays Landing courthouse.